PRIVACY POLICY FOR
THE CREATIVE WORKSHOP COMPANY
Last updated: June 2025
At The Creative Workshop Company, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, sign up for workshops, or contact us.
1. What Information We Collect
We may collect the following personal information:
-
Your name and contact details (e.g. email, phone number)
-
Information you provide when booking a workshop (via third-party platforms like Eventbrite)
-
Payment information (handled securely via third-party providers)
-
Your preferences and feedback
-
Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your information to:
-
Process workshop bookings and communicate with you
-
Send email updates about upcoming workshops (with your consent)
-
Improve our website and services
-
Respond to enquiries or requests
3. Sharing Your Information
We do not sell or share your personal data with third parties for marketing purposes. We may share limited data with:
-
Trusted service providers (e.g. Eventbrite, payment processors)
-
Legal or regulatory authorities if required by law
4. Cookies
Our website may use cookies to enhance your browsing experience. These help us understand how visitors use our site and allow certain features to function. You can choose to disable cookies in your browser settings.
5. Your Rights
You have the right to:
-
Access the personal information we hold about you
-
Correct any inaccurate information
-
Request deletion of your data
-
Withdraw consent for marketing communications
To exercise these rights, contact us at [insert email address].
6. Third-Party Links
Our website may contain links to third-party websites (such as Eventbrite or Instagram). We are not responsible for their privacy practices, so please review their policies separately.
7. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact Jen at:
TERMS AND CONDITIONS
THE CREATIVE WORKSHOP COMPANY
The Creative Workshop Company
Last updated: August 2025
By placing a booking with The Creative Workshop Company, you agree to the terms and conditions outlined below. These terms are designed to ensure a clear understanding between our customers and our business and to protect both parties.
1. Booking & Payment
All bookings must be made through our website or an authorised booking platform (e.g., Eventbrite). Payment is required in full at the time of booking. Your place is only confirmed once payment has been successfully processed and you receive a booking confirmation email.
2. Cancellations & Refunds
We do not offer cancellations, refunds, or date transfers once a workshop booking has been made. All bookings are non-refundable. Please ensure you are able to attend before placing your booking.
If you are unable to attend, you may send someone in your place. Please notify us in advance of the new attendee’s name and contact details.
3. Minimum Numbers & Class Viability
Some workshops require a minimum number of participants to run. In the rare case we are unable to meet the minimum attendance, we reserve the right to cancel the workshop and will offer either a full refund or the option to transfer your booking to another date.
4. Changes & Cancellations by Us
We may need to reschedule or cancel a workshop due to unforeseen circumstances such as tutor illness, venue issues, or emergencies. If this happens, we will notify you as soon as possible and offer a full refund or the option to rebook another workshop.
We are not liable for any travel, accommodation, or other costs incurred due to a cancellation.
5. Age Restrictions
Unless stated otherwise, our workshops are designed for adults aged 18 and over. Some sessions may be suitable for teens or families and will be clearly labelled on the event listing.
6. Health & Safety
All participants are expected to follow safety guidelines and instructions given by workshop tutors. Misuse of tools or failure to follow safety instructions is at your own risk. The Creative Workshop Company is not responsible for injuries sustained due to negligence or failure to follow guidance.
7. Allergies & Accessibility
If you have any allergies, health concerns, or accessibility requirements, please contact us before booking. We will do our best to accommodate you, but cannot guarantee allergen-free environments unless specified.
8. Materials & Workshop Content
All materials used in the workshop are included unless otherwise stated. The Creative Workshop Company reserves the right to make minor changes to materials or content without notice to ensure the best possible experience.
All workshop materials, content, and designs remain the intellectual property of The Creative Workshop Company and may not be reproduced or distributed without permission.
9. Photography & Media
We may take photographs or videos during workshops for promotional purposes on our website and social media. If you do not wish to be included in any images, please let us know at the beginning of the session.
10. Personal Data
We take your privacy seriously. Please refer to our Privacy Policy to understand how we handle your data in line with GDPR and data protection regulations.
11. Contact Information
For any queries or concerns related to your booking, please get in touch:
The Creative Workshop Company info@thecreativeworkshopcompany.co.uk